Privacy Policy

1. Information We Collect

We may collect the following types of information:

Information You Provide Directly

When you use the Platform, you may provide information including:

  • Name

  • Email address

  • Phone number

  • City and state

  • Zip code

  • Team or organization information

  • Athlete age group preferences

  • Positions needed or positions played

  • Tryout listing information

  • Payment information (processed securely through third-party providers)

  • Messages, submissions, or inquiries

Automatically Collected Information

We may automatically collect certain technical and usage information, including:

  • IP address

  • Browser type

  • Device type

  • Pages viewed

  • Search activity

  • Referral sources

  • Date and time of visits

  • Approximate location data

  • Cookies and similar technologies

We may use tools such as:

  • Google Analytics

  • Squarespace analytics

  • Email marketing platforms

  • Advertising or tracking technologies

2. How We Use Information

We may use collected information to:

  • Provide and improve the Platform

  • Display and manage tryout listings

  • Send tryout alerts and notifications

  • Process purchases and memberships

  • Respond to inquiries and support requests

  • Personalize user experiences

  • Analyze website traffic and usage trends

  • Prevent fraud, abuse, or unauthorized access

  • Communicate updates, promotions, and marketing emails

  • Maintain platform security and operations

3. Email and Marketing Communications

If you provide your email address, you may receive:

  • Transactional emails

  • Tryout alerts

  • Parent Pro notifications

  • Platform updates

  • Marketing and promotional emails

You may unsubscribe from marketing emails at any time using the unsubscribe link included in emails.

Even if you unsubscribe from marketing emails, we may still send transactional or service-related communications.

4. Text Messages and Notifications

If you opt into text notifications or alerts, standard messaging and data rates may apply.

You may opt out of text communications at any time by following the instructions provided in the message.

Delivery timing and availability of alerts are not guaranteed.

5. Payments

Payments are processed through third-party payment providers such as Stripe.

Travel Team Hero does not store full payment card information on our servers.

Please review the privacy policies of any payment processor you use in connection with the Platform.

6. User-Submitted Content

Information submitted through tryout listings, team pages, forms, or public-facing content may be displayed publicly on the Platform.

Please avoid submitting sensitive personal information through public forms or listings.

Travel Team Hero is not responsible for information voluntarily made public by users.

7. Cookies and Tracking Technologies

We may use cookies, pixels, and similar technologies to:

  • Remember user preferences

  • Improve functionality

  • Analyze traffic and usage

  • Support advertising and marketing efforts

You can typically adjust cookie settings through your browser.

Disabling cookies may affect certain functionality of the Platform.

8. Sharing of Information

We may share information with:

  • Service providers and contractors

  • Payment processors

  • Analytics providers

  • Email and marketing platforms

  • Technology and hosting providers

  • Legal or regulatory authorities when required

We do not sell your personal information.

9. Data Security

We use reasonable administrative, technical, and organizational measures to protect information.

However, no system can guarantee absolute security, and use of the Platform is at your own risk.

10. Data Retention

We may retain information for as long as reasonably necessary to:

  • Operate the Platform

  • Provide services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

We may remove or anonymize data at our discretion.

11. Children’s Privacy

Travel Team Hero is intended for use by parents, guardians, coaches, team administrators, and organizations.

We do not knowingly collect personal information directly from children under 13.

If you believe a child has submitted personal information directly to us, please contact us so we can remove the information.

12. Third-Party Links and Services

The Platform may contain links to third-party websites, registration systems, social media pages, or services.

We are not responsible for the privacy practices or content of third-party sites.

13. Your Rights and Choices

Depending on your location, you may have rights related to your personal information, including:

  • Accessing information

  • Correcting information

  • Requesting deletion

  • Opting out of marketing communications

To make a request, contact us using the information below.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Changes become effective when posted to the Platform.

Your continued use of the Platform after updates constitutes acceptance of the revised Privacy Policy.

15. Contact Information

Travel Team Hero
7511 Greenwood Ave North, Unit 4299
Seattle, WA 98103

Email: hello@travelteamhero.com

Website: https://travelteamhero.com